Return & Refund Policy

Our 30-day policy

You have 30 days from delivery to request a return or exchange on any item that is unworn, unwashed, and in its original condition. Contact us first — do not ship anything back before we confirm, because returns go to our print partner rather than a Stitch Code office.

If we made a mistake

If your order arrives damaged, misprinted, blurry, in the wrong size, or otherwise not what you ordered, email us a photo within 30 days. We will reprint it or refund you in full — your choice. You do not have to ship the faulty item back, and you pay nothing, including no return shipping.

Size exchanges

Ordered a size that does not fit? Contact us within 30 days and we will arrange an exchange for the same design in a different size. For exchanges on correctly printed items, you cover the return shipping and we cover the reprint. Check our fabric, fit & sizing guide before ordering to avoid this.

Custom and AI-generated designs

Our designs are generated for you, and screens render color differently than ink on cotton, so small variation between preview and shirt is normal. We cannot accept returns purely because you changed your mind about a design you approved. That said, if you are genuinely unhappy with how a design printed, contact us — we would rather make it right than leave you with a shirt you will not wear.

Cancellations

You can cancel for a full refund any time before printing starts. Because we print on demand, that usually means within a few hours of ordering, so reach out quickly. Once an item is in production we cannot cancel it, though the 30-day return policy above still applies.

How refunds are issued

Approved refunds go back to your original payment method through Stripe within 2 business days. Depending on your bank or card issuer, the credit typically appears within 5 to 10 business days. Original shipping charges are refunded when the return is our fault.

How to start a return

1. Email support@stitchcode.ai with your order number.
2. Tell us what went wrong, and attach a photo if the item is faulty.
3. We reply within one business day with next steps.

Common questions

What is your return window?

You have 30 days from delivery to request a return on unworn, unwashed items in original condition.

What if my shirt arrives damaged or misprinted?

Send us a photo and we will reprint it or refund you in full, whichever you prefer. You do not need to ship the item back, and you pay nothing.

What if I ordered the wrong size?

Contact us within 30 days and we will help you exchange it. For a size exchange on a correctly printed item, you cover the return shipping.

How long do refunds take?

Once approved, refunds are issued to your original payment method within 2 business days. Your bank typically posts it within 5 to 10 business days.

Can I cancel an order?

Yes, if printing has not started yet. Because we print on demand, that window is short, so contact us as soon as possible.